Paul’s story: “I was chuffed to bits and glad that I was able to help”

Written by James Reed
Jan 13, 2021

James is a Training Product Manager at Red Cross Training responsible for the development and review of our training products.

Paul was out shopping, when he heard a lady scream as she slipped and fell onto the pavement.

“The noise as she slipped on the floor was awful”

“The noise as she slipped on the floor was awful, it was very, very loud and that was quite frightening,” He said.

As the incident took place during the Covid-19 pandemic, Paul added “I had a mask on, and my immediate reaction was to help the lady. I went over and asked her if she was okay. I asked her name and age and if she was on any medication and had any Covid-19 symptoms.”

“The lady said she had a pain in her head, and she wanted to get up. I was not keen on moving her, as I was concerned, she may have broken something, but the pavement was very cold. She called for her husband which was a good sign,” Paul said.

He remembered from his first aid course that he needed to keep the lady warm. A security officer from the shopping centre had seen the lady fall on CCTV and provided a blanket which he wrapped around her.

Paul asked called the emergency services. “I felt the back of her head and she had a large lump, but it was not bleeding,” He said.

A crowd had gathered on the pavement, so Paul asked them to move away to give the lady some space.

“I felt quite confident in what I was doing.”

Whilst waiting for the emergency services to arrive Paul didn’t panic and remained very calm. He said, “I felt quite confident in what I was doing. I tried to reassure the lady and kept talking to her, to keep her calm and I told her that I was a first aider.”

When the ambulance arrived, Paul told the paramedics what had happened to the lady and they thanked him for his help.

After the incident Paul carried on shopping and said, “I was chuffed to bits and glad that I was able to help.”

Paul added ‘‘I would recommend first aid training to others without hesitation. You never know when you will need to use your first aid skills.’’

Topics: First Aid

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