Our mental health first aid courses explained: Which Red Cross training course is right for your organisation

Written by Anna Bishop
Nov 20, 2020

Anna is a Training Product Manager at Red Cross Training responsible for the development and review of our training products.

The uncertainty of the coronavirus (Covid-19) pandemic has impacted on all our lives, leaving many people with heightened anxiety, stress and struggling to maintain a positive state of mental wellbeing. A recent poll by the British Red Cross, found that 67% of people who voted, experienced stress more often since the start of the pandemic. 

Now, more than ever, it’s important for organisations to have staff who are resilient and able to maintain a state of positive mental wellbeing.

By taking a positive approach to mental health and wellbeing in the workplace, your organisation can benefit from:

  • more engaged and motivated staff
  • a reduction in absence and associated costs
  • increased productivity and staff retention
  • improved professional reputation
  • more satisfied customers


What we do: mental wellbeing and resilience courses

The British Red Cross offers six short, virtual mental wellbeing and resilience courses for the workplace, ranging from two hours to one day in duration.* They are designed to build team and personal resilience and to help staff members return to and maintain a state of positive mental wellbeing.

The law requires employers to tackle work-related stress. The Health and Safety Executive (HSE) refers to the government commissioned report ‘Thriving at Work’, which references the six core standards to help employers improve mental health in the workplace.


Our courses

Our mental wellbeing and resilience course content is based on the globally recognised CALMER psychosocial framework. The framework has been developed by the Red Cross’ psychosocial team and aims to support individuals during and after an emotionally challenging situation. Our six mental wellbeing courses are:


- Supporting others and yourself

Help your employees support themselves and other people in situations that are stressful, upsetting or challenging through this one-day virtual course. Learners will look at different reactions to abnormal situations and learn how to support themselves and others through and after a difficult event.


- Coping with stress

This two-hour virtual training course develops learners’ awareness of different reactions to abnormal situations and helps them learn how to support themselves through and after a difficult event. It looks at how to recognise stress, identify causes and understand its impact on yourself. This enables us to explore how to manage stress and deal with its presence. 


- Building personal and team resilience

Designed for individuals and teams, this course is ideal for those who want to develop their own awareness of stress and build their resilience to reduce its impact. It will help improve a team’s ability to manage stress and optimise their wellbeing at work and in their personal life.


- Dealing with distressed callers

Aimed at those on support lines, insurance companies or services where people have an expectation that is potentially not going to be met, this course is designed for call handling staff who want to develop their skills in dealing with distressed callers. 


- Leading a resilient team

Ideal for leaders, people managers and individuals who may be responsible for dealing with challenging situations in the workplace, this course will help leaders gain an awareness of mental health problems and develop skills for leading a resilient team.


- Supporting people through difficult situations

Aimed at individuals and teams who may need to help people through difficult situations, this course will help develop an awareness of how individuals can support themselves and others through situations that are stressful, upsetting or challenging. It looks at challenging behaviours and how to deal with them as well as personal and team stress.


Interested in one of these courses? Click here to request a callback.


Find the right course for you

Our handy course finder can help you to find out which course is best for you or your organisation. Click here to view it.


Why choose the British Red Cross?

The Red Cross has a global reputation and experience in providing both emotional and practical support to individuals in crises. By learning with us, you’ll benefit from the expertise of our teams in supporting people in emotionally challenging situations.


Benefits of virtual training

We have responded to the changing environment we live in and listened to our customers’ needs. As a result, we have adapted our mental health and wellbeing training courses, so that we can now deliver them virtually via Zoom. The benefits of virtual training include:

  • accessible to all those working from home or in an office
  • flexibility to spend more time on the most relevant topics 
  • a relaxed environment enabling learners to feel comfortable when participating in exercises.


Click here to book a virtual mental health and wellbeing course today.


*Due to Covid-19 restrictions, we’re currently unable to provide face-to-face mental health training. Our virtual mental health courses are the perfect alternative and are fully interactive with an expert trainer leading the course.

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Topics: Mental health & wellbeing

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